Shipping policy
Shipping Policy
🚚 Insured Shipping
At Made To Remember, all orders are shipped using a secure, trackable shipping service to ensure that your order arrives safely.
Shipping costs are clearly displayed during the checkout process, before completing your order.
📦 Order Processing
Orders are processed within approximately 4–10 business days from payment confirmation.
Once processed, the order will be prepared and handed over to the carrier.
⏱️ Estimated Delivery Time
🇺🇸 United States: 7–15 business days
🇬🇧 United Kingdom: 7–14 business days
🇨🇦 Canada: 8–15 business days
🇪🇸 Spain: 12–20 business days
🇵🇹 Portugal: 7–14 business days
🇲🇽 Mexico: 10–18 business days
🇨🇱 Chile: 14–25 business days
🇵🇪 Peru: 15–28 business days
🇨🇴 Colombia: 15–35 business days
These timeframes are estimates and do not constitute a guarantee of delivery on a specific date.
Shipping times may be affected by high demand, customs processes, holidays, logistical conditions, or carrier delays.
📍 Order Tracking
Once your order has been shipped, you will receive an email with the tracking number so you can check the status of your shipment at any time.
ℹ️ Additional Information
Delivery times may be affected by external factors beyond the control of Made To Remember, such as:
- Recipient's location.
- Customs processes.
- Carrier delays.
- Local or international holidays.
We are not responsible for delays resulting from these external causes, although we will provide support throughout the process.
🏠 Shipping Address
It is the customer's responsibility to provide a correct and complete shipping address.
Made To Remember is not responsible for orders delivered to incorrect addresses provided by the customer.
🌍 International Orders
International shipments may be subject to taxes, duties, or other additional charges depending on the destination country.
These costs are the responsibility of the customer.
❗ Order Cancellation
Orders can only be cancelled before they are processed.
Once the order has been processed and shipped, it cannot be cancelled or modified, as it is already in transit.
📦 Delivery and Responsibility
Once the order has been marked as delivered by the carrier to the provided address, Made To Remember is not responsible for any subsequent loss, theft, or incidents.
If the customer is unavailable at the time of delivery or fails to collect the order within the timeframe specified by the carrier, the order may be returned or destroyed by the shipping company, without entitlement to a refund.
📸 Order Issues
If you receive a damaged, incomplete, or incorrect order, you must contact us within a maximum of 48 hours of receiving it, providing evidence (photos or videos) so that we can assess the case.
Without this evidence, we will not be able to process any claim.
For any questions regarding a shipment, you can contact us at: