Returns & Refund Policy

1. Return Policy (30 Days)

You have 30 calendar days from the date you receive your order to request a return.

For a return to be accepted, the product must meet all of the following conditions:

• Be unused and in perfect condition.

• Retain its original packaging, wrapping, and protective materials.

• Not have been handled or altered.

• Include all original accessories.

• Be accompanied by proof of purchase (order, invoice, or confirmation email).

We reserve the right to reject returns that do not meet these conditions.

2. How to Initiate a Return

To request a return, you must first contact us at:

📧 madetoremember@use.startmail.com

Including:

• Order number.

• Reason for the return.

• Photos of the product (if applicable).

Once your request has been approved, we will provide you with the return instructions and shipping address.

❗ Returns sent without prior authorization will not be accepted.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• Defective product.

• Product damaged during shipping.

In these cases, we will cover the applicable costs.

4. Damaged or Defective Products

Please inspect your order as soon as you receive it.

If the product arrives damaged or defective, you must contact us within a maximum of 48 hours of delivery, attaching clear photos.

We will evaluate the case and provide an appropriate solution (replacement or refund) at no additional cost.

5. Items Not Eligible for Return

Returns are not accepted for:

• Personalized or custom-made items.

• Final sale or clearance products.

6. Exchanges

We do not offer direct exchanges.

If you want a different product, you must:

• Request a return for the item received.

• Place a new order.

7. Right of Withdrawal (European Union)

If your order is shipped within the European Union, you have the right to withdraw from the purchase within 14 calendar days, without providing a reason.

The product must meet the same conditions indicated above.

Return shipping costs are the responsibility of the customer, except in cases of defects.

8. Refunds

Once the return has been received and inspected:

• We will notify you whether the refund has been approved.

• The refund will be issued to the original payment method.

• The estimated processing time is up to 10 business days.

Processing times may vary depending on the bank or financial institution.

If more than 15 business days have passed, please contact us at:

📧 madetoremember@use.startmail.com

9. International Orders

For orders outside the European Union, conditions may vary depending on local legislation.

The customer is responsible for any additional costs (customs duties, taxes, etc.), except in cases of an error or defect with the product.

10. Responsibility After Delivery

Once the order has been correctly delivered to the address provided, we are not responsible for any subsequent loss, theft, or incidents.

11. Order Cancellation

Orders can only be cancelled before they are processed.

Once the order has been processed and shipped, it cannot be cancelled or refunded, as the package is already in transit.

In case of any issue, the customer may contact our customer service team to have their situation evaluated.

Additional Return Conditions

The product must be shipped back and received at our facilities before any refund can be issued.

No refunds will be issued for returns that have not been received or that arrive in conditions other than those specified in this policy.

Made To Remember reserves the right to reject returns sent after the established deadline or without valid tracking.

Partial Refunds

If the product is returned with signs of use, damage, or without its original packaging, we may issue a partial refund or reject the return.

Original shipping costs are non-refundable, except in cases involving a defective product.